By Ross Madden
Published on March 19, 2012 1:04 pm MT Updated on March 7, 2016 12:51 pm MT Posted in Knowledge Base
Please use a short and informative subject line that briefly describes your question or problem.
Bad: “HAVE COMPUTER PROBLEM!! NEED HELP NOW!!!”
Good: “Computer won’t boot – restarts automatically”
Bad: “Can’t print!”
Good: “Error message when trying to print to MRB216BW-1-N from Photoshop.”
Describe your question or problem with as much detail as you can. A vague request will simply be answered by a bunch of questions you’ll have to answer anyway. You’ll get a faster response if you provide this information in your initial request.
When writing your request answer these questions where appropriate: