Fixing VPN Internet Slowness

By Evan Campbell
Published on September 11, 2020 11:17 am MT
Updated on September 11, 2020 11:17 am MT
Posted in General CNSIT, Internet & Networking, Knowledge Base

We have been seeing VPN internet issues from people who have certain models of HP laptops due to their wireless chipsets. If you have been experiencing issues with internet slowness while connected to the Pulse Secure VPN this process should eliminate that issue.

Type “Control Panel” in your search bar and click on the app

Click on “Networking and Sharing Center” and then click on “Change adapter settings” on left side of window

Right click on the “Wi-Fi” adapter and select “Properties”

In the list of connections find “Juniper Network Service” and uncheck the checkbox and click “OK”

Now launch the Pulse Secure application and connect to the VPN using your eid credentials

There should now be a “Pulse Secure” adapter in the “Network Connections” menu

Right click on the “Pulse Secure” adapter and select “Properties”

In the list of connections find “Juniper Network Service” and uncheck the checkbox and click “OK”

Your internet connectivity should now function normally when connected to the VPN

Back to top of page