Published on May 3, 2018 10:57 am MT Updated on May 8, 2018 8:07 am MT
In an effort to protect on campus resources, the CNSIT ticket system now requires an on campus network location in order to use the web based interface.
If you are connected to an off campus network and attempting to submit a CNSIT ticket using the web interface, you have a couple of options:
Connect to the Pulse Secure VPN
When you connect to CSU using the Pulse Secure VPN, you will create an encrypted tunnel for your traffic to originate from, and that new location is interpreted as you being on campus! Here is a quick tutorial on setting that up if you haven’t done so already:
Send an E-mail to create a ticket
If you are not a CSU affiliate, and therefore cannot connect to the Pulse Secure VPN client, or just don’t feel like or cannot set up the Pulse Secure VPN client, you can always just send an e-mail to our CNSIT Ticket System e-mail address! Messages received by that account are automatically converted into real tickets within our system. Make sure to let us know what department you are in with this method though – we cannot easily determine this otherwise and knowing will speed up a solution for your needs.