Changing eID Password from Home Using a CSU Laptop

By Evan Campbell
Published on April 20, 2020 12:02 pm MT
Updated on April 20, 2020 12:02 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

Before starting this process you will want to connect to the VPN using the Pulse Secure client

  • Use this link to start the password update process:
  • Once you have completed the password update process keep your computer on and logged into VPN for about 20-30 minutes
  • Restart your computer and try to use your new password
  • If the new password is not accepted, you will still be able to use your old password to log in
  • After using your old password to login to Windows, launch Pulse Secure and sign in using your new password
  • Once you have signed into the VPN you will get a Windows pop up stating that your password has been changed and to lock your computer and then unlock it with the new password
  • Once you have done that quit any Microsoft programs you may have open (Teams, Outlook, Onedrive) and relaunch them to sync your new password

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