Category Archive: Knowledge Base

By Ross Madden
June 24, 2020 10:24 am MT
Posted in Apple, General CNSIT, Knowledge Base, Software, Windows

Starting with version 2020, Adobe Acrobat DC Pro is changing how it activates its licensing. Previously, we used a serialized license where we would enter in a serial number to activate the software. CSU has now moved to a named user license where users will authenticate as themselves in order to activate Adobe Acrobat DC […]

By Evan Campbell
June 8, 2020 4:57 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

After uploading a video to Microsoft Stream you can use the sharing feature to make the video available to a course of your choosing. You can access Microsoft Stream by logging into https://portal.office.com/ and selecting Stream from the list of apps. Navigate to the “My Content” drop down menu and select “Videos” Navigate to the […]

By Evan Campbell
May 19, 2020 11:26 am MT
Posted in General CNSIT, Knowledge Base, The Cloud

Saving data to the cloud and/or an external drive to be analyzed at home will be key in helping labs maintain social distancing.  If you have an external drive these programs provide another location to backup data free of charge that can be accessed anywhere with an internet connection. These directions cover the web interfaces […]

By Evan Campbell
April 20, 2020 12:02 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

Before starting this process you will want to connect to the VPN using the Pulse Secure client Use this link to start the password update process:  https://eid.colostate.edu/eIDModify/Password.aspx Once you have completed the password update process keep your computer on and logged into VPN for about 20-30 minutes Restart your computer and try to use your […]

By Ross Madden
March 2, 2020 9:08 am MT
Posted in General CNSIT, Knowledge Base, The Cloud

UPDATE: ACNS has posted official information for working remotely. Be sure to read up on this as well to help you form your work from home plan: https://www.acns.colostate.edu/keep-working In the world today, working from home can be necessary. Whether you are under the weather and need to quickly respond to something as if you were […]

By Ross Madden
November 12, 2019 9:35 am MT
Posted in General CNSIT, Knowledge Base, The Cloud, Tips and Tricks

Below are instructions for configuring RStor to provide access to others within CNS or at CSU. Please substitute your RStor folder/Group name everywhere you see “RStorGroup.”     At first, only the original owners and members you have access to this folder. These were set in place when your RStor account and Group Share was created.  Should you […]

By Ross Madden
September 23, 2019 11:16 am MT
Posted in General CNSIT, General Computing

CNSIT is about to embark on an ambitious project to inventory all institutionally (CNS) owned networked computers. We are doing so with the goal of gaining a full catalogue of these devices so that we can more proactively manage them in terms of software compliance and endpoint protection. During this project, CNSIT will be visiting […]

By Ross Madden
September 3, 2019 9:43 am MT
Posted in Apple, E-mail, General CNSIT, Knowledge Base

Every so often we are contacted with a MacOS Outlook client that his having trouble searching. The symptoms typically resemble something like “No Results” found or a severely limited set of results returned, such as only the past week’s worth of e-mail. Outlook on MacOS utilizes the built-in Spotlight indexing system for its search, and […]

By Ross Madden
September 3, 2019 8:33 am MT
Posted in E-mail, General CNSIT, Knowledge Base

One common request CNSIT sees is for a custom e-mail address to be used for a conference, special group, or any other reason where a personal e-mail address might not be the best solution in the future. CSU provides functionality for a couple of different solutions; one of which will hopefully work for your purposes. […]

By John Purdy
July 26, 2019 3:28 pm MT
Posted in General CNSIT, Knowledge Base

The https://www.natsci.colostate.edu website was recently moved to a new webhost provided by ACNS. This transition included a number of updates and changes to the WordPress installation that powers our website. One of the bigger changes to the website is the login form and account setup. Previously, users had a separate WordPress account tied to their […]

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