Category Archive: Knowledge Base

By Evan Campbell
September 11, 2020 11:17 am MT
Posted in General CNSIT, Internet & Networking, Knowledge Base

We have been seeing VPN internet issues from people who have certain models of HP laptops due to their wireless chipsets. If you have been experiencing issues with internet slowness while connected to the Pulse Secure VPN this process should eliminate that issue. Type “Control Panel” in your search bar and click on the app […]

By Aaron Vanasse
August 26, 2020 2:20 pm MT
Posted in General CNSIT, Knowledge Base, Software

Close all Microsoft applications Go to the Windows icon in the lower left corner of your desktop Type in Control Panel Select Control Panel In the top right corner of the Control Panel select “View By: Small Icons” Select Programs and Features Scroll through the list of applications until you see Microsoft Office Right click […]

By Evan Campbell
August 20, 2020 3:21 pm MT
Posted in CNS Computer Lab, General CNSIT, Knowledge Base, Tips and Tricks

Orient the document to the top left corner of the scanner Close the lid and push the button to the left of the light on front of scanner Select Windows Fax and Scan Application After the document is scanned it will be displayed in the app as “Image” Double click on “Image” to open it […]

By Ross Madden
August 3, 2020 12:53 pm MT
Posted in CNS Computer Lab, General CNSIT, Printing

Attention – This content will be live during the Fall 2020 semester. Current use is for testing only. In an effort to cut down on the requirement for in person printing in the CNS Computer labs, a technology called “Mobility Print” has been set up which allows students to set up their own device for […]

By Evan Campbell
July 13, 2020 4:01 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

If you have not already, you will need to request a Zoom license from RAMtech before setting up a CSU Zoom account. https://ramtech.colostate.edu/departmental/software/#zoom Navigate to https://zoom.us/ using your preferred browser Click on “Sign in” in the upper right corner of the window Input your firstname.lastname@colostate.edu email address Click on forgot your password Your CSU email […]

By Ross Madden
June 24, 2020 10:24 am MT
Posted in Apple, General CNSIT, Knowledge Base, Software, Windows

Starting with version 2020, Adobe Acrobat DC Pro is changing how it activates its licensing. Previously, we used a serialized license where we would enter in a serial number to activate the software. CSU has now moved to a named user license where users will authenticate as themselves in order to activate Adobe Acrobat DC […]

By Evan Campbell
June 8, 2020 4:57 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

After uploading a video to Microsoft Stream you can use the permissions and sharing features to make the video available to a course of your choosing. You can access Microsoft Stream by logging into https://portal.office.com/ and selecting Stream from the list of apps. Navigate to the “My Content” drop down menu and select “Videos” Navigate […]

By Evan Campbell
May 19, 2020 11:26 am MT
Posted in General CNSIT, Knowledge Base, The Cloud

Saving data to the cloud and/or an external drive to be analyzed at home will be key in helping labs maintain social distancing.  If you have an external drive these programs provide another location to backup data free of charge that can be accessed anywhere with an internet connection. These directions cover the web interfaces […]

By Evan Campbell
April 20, 2020 12:02 pm MT
Posted in General CNSIT, Knowledge Base, Tips and Tricks

Before starting this process you will want to connect to the VPN using the Pulse Secure client Use this link to start the password update process:  https://eid.colostate.edu/eIDModify/Password.aspx Once you have completed the password update process keep your computer on and logged into VPN for about 20-30 minutes Restart your computer and try to use your […]

By Ross Madden
March 2, 2020 9:08 am MT
Posted in General CNSIT, Knowledge Base, The Cloud

UPDATE: ACNS has posted official information for working remotely. Be sure to read up on this as well to help you form your work from home plan: https://www.acns.colostate.edu/keep-working In the world today, working from home can be necessary. Whether you are under the weather and need to quickly respond to something as if you were […]

Back to top of page