Category Archive: Knowledge Base

Junk and Quarantine E-mail

Wednesday, November 1st, 2017, 11:53 am MT - posted by Ross Madden

On occasion, CNSIT receives questions regarding the possibility of a message being caught by an incoming e-mail filter.  The symptom for the end user is usually that a message they have expected hasn’t been delivered.  Typically, there are 3 options for the message’s absence. Junk Folder on the Client The first place to check is […]

How to Make a Full Backup of your Mac OS Computer

Saturday, September 9th, 2017, 12:03 pm MT - posted by Ross Madden

Backing up your Macintosh computer through Time Machine is super simple.  Apple has a great write-up on the topic which only requires an inexpensive external hard drive which can be purchased from any local or online computer hardware retailer.  Enjoy! https://support.apple.com/en-us/ht201250

How to Make a Full Backup of your Windows 10 Computer

Saturday, September 9th, 2017, 11:54 am MT - posted by Ross Madden

I came across this very nice article about backup up a Windows 10 machine.  This can be accomplished with an inexpensive external hard drive from any local or online computer hardware retailer.  Enjoy! https://www.windowscentral.com/how-make-full-backup-windows-10

Chemistry Research Building: IT Information for the move!

Tuesday, August 8th, 2017, 3:18 pm MT - posted by Ross Madden

I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! Card Readers Card readers are currently being worked on by facilities.  Some work, some do not.  We will keep the department updated, and alert everyone via the departmental e-mail list once these are […]

Biology Building: IT Information for the move!

Tuesday, July 11th, 2017, 3:12 pm MT - posted by Ross Madden

I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! Card Readers Card readers are currently being worked on by facilities.  Some work, some do not.  We will keep the department updated, and alert everyone via the departmental e-mail list once these are […]

Windows 7 SP1 Update Slowness Fix

Tuesday, May 2nd, 2017, 11:07 am MT - posted by Ross Madden

We have noticed a bug in the update process for Windows 7 SP1 machines.  The pattern we see is when a machine hasn’t run updates since before October 2016, and when a current update is started, we sit on the “Checking for Updates” step for what could be hours and hours.  One solution is to […]

Hard drive full? This may help!

Tuesday, January 24th, 2017, 2:30 pm MT - posted by Ross Madden

Is your hard drive in the red and you have no idea where all that space is being consumed?  We often use the following free programs to interpret this mysterious phenomenon.  These utilize a type of graph called a Treemap, which attempts to visualize the files in blocks.  The larger the block, the more space […]

Reasons why CNSIT Tickets are better than E-mail

Wednesday, September 14th, 2016, 10:54 am MT - posted by Ross Madden

In an effort to improve the CNSIT support experience, I have put together the following reasons for using our CNSIT ticket system instead of a direct email.  So, read through this article, and be sure to submit a CNSIT ticket when you next need support!  It is way faster, and more convenient for both CNSIT […]

CNSIT South Graduate Student Orientation

Monday, August 15th, 2016, 1:24 pm MT - posted by CNS IT

Your CSU eID Account Your CSU eName (aka, eID) is your University wide username.  This, in combination with your CSU password, is what you will use to gain access to almost all resources you have access to. Your E-mail Account (O365) Your CSU inbox is where mail sent to your CSU e-mail address is delivered.  […]

Misleading Mac Error: “Pangea is damaged and can’t be opened.”

Wednesday, May 18th, 2016, 3:51 pm MT - posted by Ross Madden

UPDATE for Max OS X 10.12 “Sierra” Apple has removed the “Anywhere” option from the security options described below.  So, we need to open up the Terminal App (this is found in the Applications->Utilities folder) in order to re-enable this.  Once the Terminal App is opened, run the following command:  You will need to put […]