Category Archive: Knowledge Base

Biology Building: IT Information for the move!

Tuesday, July 11th, 2017, 3:12 pm MT - posted by Ross Madden

I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! VOIP Phones IMPORTANT!  DO NOT MOVE YOUR PHONES TO THE NEW BUILDING.  These need to remain where they are so that Telecom can officially move them. As of this moment, all VOIP phone […]

Windows 7 SP1 Update Slowness Fix

Tuesday, May 2nd, 2017, 11:07 am MT - posted by Ross Madden

We have noticed a bug in the update process for Windows 7 SP1 machines.  The pattern we see is when a machine hasn’t run updates since before October 2016, and when a current update is started, we sit on the “Checking for Updates” step for what could be hours and hours.  One solution is to […]

Hard drive full? This may help!

Tuesday, January 24th, 2017, 2:30 pm MT - posted by Ross Madden

Is your hard drive in the red and you have no idea where all that space is being consumed?  We often use the following free programs to interpret this mysterious phenomenon.  These utilize a type of graph called a Treemap, which attempts to visualize the files in blocks.  The larger the block, the more space […]

Reasons why CNSIT Tickets are better than E-mail

Wednesday, September 14th, 2016, 10:54 am MT - posted by Ross Madden

In an effort to improve the CNSIT support experience, I have put together the following reasons for using our CNSIT ticket system instead of a direct email.  So, read through this article, and be sure to submit a CNSIT ticket when you next need support!  It is way faster, and more convenient for both CNSIT […]

CNSIT South Graduate Student Orientation

Monday, August 15th, 2016, 1:24 pm MT - posted by Caty Critz

Your CSU eID Account Your CSU eName (aka, eID) is your University wide username.  This, in combination with your CSU password, is what you will use to gain access to almost all resources you have access to. Your E-mail Account (O365) Your CSU inbox is where mail sent to your CSU e-mail address is delivered.  […]

Misleading Mac Error: “Pangea is damaged and can’t be opened.”

Wednesday, May 18th, 2016, 3:51 pm MT - posted by Ross Madden

UPDATE for Max OS X 10.12 “Sierra” Apple has removed the “Anywhere” option from the security options described below.  So, we need to open up the Terminal App (this is found in the Applications->Utilities folder) in order to re-enable this.  Once the Terminal App is opened, run the following command:  You will need to put […]

Mac: How to get Pangea to show up on my desktop

Thursday, March 31st, 2016, 9:26 am MT - posted by Ross Madden

There is a default Finder setting on all new Macintosh computers, that prevent networked servers from showing up as icons on the desktop.  Since Pangea is a networked server, we often receive help requests asking why Pangea isn’t connecting when using the connection app.  It turns out, Pangea is actually connecting successfully, it is just […]

Pangea: Next Generation

Thursday, March 24th, 2016, 2:01 pm MT - posted by Ross Madden

Pangea is evolving!  We have some exciting changes to announce with relation to the Pangea file serving service available to CNSIT South affiliates.  Over the past few years, we have been able to carefully watch how folks are utilizing Pangea.  This usage information, along with technological advances (and some handy changes in how we can […]

Sharing Folders on OneDrive For Business

Thursday, March 3rd, 2016, 5:33 pm MT - posted by Caty Critz

One Drive for Business is Cloud Storage available for CSU faculty, staff and students. Currently, 1 TB of personal storage is available to each individual. To login to Office 365, go to Please keep in mind that for authenticating to O365 services at CSU, your Username must be in the format of (you […]

Cloud Storage for Personal Data

Thursday, March 3rd, 2016, 12:08 pm MT - posted by Ross Madden

Personal storage has been handled by many different technologies over the years.  At first, the term was just used to describe data on your personal computer – stored in it’s local hard drive.  We may have supplemented this storage with the use of external hard drives that we could move around from one computer to […]